Return and Refunds Policy (Worldwide)
We value your satisfaction and want you to feel confident shopping with MineLantern. Below you will find our worldwide return and refund policy, designed to comply with international consumer standards.
Right of Withdrawal (EU & UK Customers)
If your order is delivered to the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving it, without providing any reason.
To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. You will also need proof of purchase.
Returns for the Rest of the World
For customers outside the EU and UK, returns are accepted only if the product is defective, damaged during shipping, or if you received the wrong item. In such cases, we will cover the return costs.
If you changed your mind about your order and you live outside the EU/UK, unfortunately we cannot accept a return.
How to Start a Return
To request a return, please contact us at craftlightminelantern@gmail.com. Our support team will review your request and provide you with instructions, including the return address.
Items sent back to us without prior approval will not be accepted.
Damages and Issues
We carefully inspect each order before shipping, but if your item arrives defective, damaged, or incorrect, please contact us immediately. We will evaluate the situation and provide you with a solution — either a replacement or a full refund.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that it can take some additional time for your bank or credit card company to process the refund.
Exchanges
The fastest way to exchange a product is to return the item you have. Once the return is accepted, you can place a new order for the desired item.